Terms and conditions

The duties of City Call Taxi comprise:

Taxi Reservation and Customer Service Policy

Valid Reservations and Tickets:
Customers will receive a valid ticket upon booking that is legally acceptable by taxi or auto-rickshaw operators within the network.
Cancellation Assistance and Refunds:
- Customers who pay the booking fee in advance and cancel their trip within 45 minutes of booking are eligible for a full refund.
- Refunds are processed online and credited within 8 to 10 business days.
Delay and Inconvenience Support:
Customers will be provided with timely information and assistance in case of any delays or other inconveniences during their trip.

This policy ensures a smooth booking experience, legal compliance for tickets, and responsive customer service.

The following are not among City Call Taxi’s responsibilities:

City Call Taxi strives to operate all trips on schedule. However, arrival or departure times may vary due to traffic conditions, weather, road closures, vehicle issues, or other unforeseen circumstances.
Our drivers and staff are committed to providing courteous and professional service. If you experience inappropriate behavior, please report it to our customer support immediately.
We regularly maintain and clean our vehicles to ensure passenger comfort. However, vehicle type, seating, or amenities may vary based on availability at the time of service.
In rare situations such as vehicle breakdowns, adverse weather, or other unavoidable circumstances, City Call Taxi reserves the right to cancel or reschedule a booking. Customers will be informed as early as possible.
Passengers are responsible for keeping their personal belongings safe. City Call Taxi is not liable for any lost, stolen, or damaged baggage left inside the vehicle.
Drivers generally follow the shortest and most suitable route. However, alternate routes may be taken due to traffic congestion, road closures, diversions, or customer requests.
If necessary, City Call Taxi may replace the originally assigned vehicle with another vehicle of the same or a higher category to ensure uninterrupted service.
Customers are responsible for arriving at the correct pickup location on time. If you are unsure of the exact pickup point, please contact the assigned driver before your scheduled trip.
In certain situations, the pickup location may be changed, or a transfer vehicle may be arranged to transport passengers to the main taxi departure point. Customers will be informed in advance whenever possible.
City Call Taxi is responsible only for bookings made through our official website, mobile communication channels, or customer support. We are not liable for any disputes, payments, cancellations, or service issues arising from taxi bookings made directly with individual drivers.

Payment:

The customer is responsible for paying all applicable charges related to the taxi service.
The fare will be calculated either according to the taxi meter or the fixed fare agreed upon at the time of booking, whichever is applicable.
Toll charges are payable by the customer only when the vehicle passes through a toll plaza during the trip.
Parking charges incurred during the journey are the responsibility of the customer, wherever applicable.
State entry taxes, road taxes, permit charges, and other government-imposed fees shall be paid by the customer wherever applicable.
Location entry fees, sightseeing entry charges, or special access fees shall be borne by the customer wherever applicable.
Night travel may attract an additional night surcharge, as applicable to the booking.
Any taxes, fees, levies, or statutory charges imposed by government authorities shall be payable by the customer.
For outstation one-way drop services, charges are calculated on a round-trip basis. Therefore, one-way fares include applicable return journey charges wherever required.
For outstation rental packages, the minimum billing is 300 km per day. Driver allowance (Driver Batta), vehicle halt charges, parking fees, tolls, and applicable taxes will be charged separately wherever applicable.

Differences:

The Customer acknowledges and agrees that the use of services provided through the City Call Taxi website, mobile application, or booking channels is entirely at the Customer’s own risk.
City Call Taxi makes every effort to provide reliable and high-quality taxi services. However, all services are provided on an “as available” and “as applicable” basis, without any express or implied warranties regarding availability, suitability, quality, merchantability, or fitness for a particular purpose, to the fullest extent permitted by applicable law.
City Call Taxi does not guarantee that the services will meet every Customer’s specific requirements or expectations.
City Call Taxi does not warrant that the website, mobile application, booking platform, or taxi services will always be uninterrupted, available, timely, secure, or free from technical errors or interruptions.
While every reasonable effort is made to ensure accurate information and uninterrupted service, City Call Taxi shall not be held liable for delays, interruptions, technical issues, network failures, or circumstances beyond its reasonable control.
City Call Taxi reserves the right to modify, update, amend, or replace these Terms & Conditions at any time without prior notice. Any revised terms shall become effective immediately upon publication on the official website or from the effective date specified by City Call Taxi.
By continuing to access or use the City Call Taxi website, mobile application, or taxi services after such changes are published, the Customer agrees to be bound by the updated Terms & Conditions.

Service Disclaimer

City Call Taxi strives to provide reliable, safe, and timely transportation services. However, the Customer acknowledges that the use of our website, mobile application, and taxi services is entirely at the Customer’s own risk. City Call Taxi shall not be held responsible or liable for any loss, damage, delay, inconvenience, injury, or expense arising directly or indirectly from the use of our services or from our inability to provide the requested service due to circumstances beyond our reasonable control. Such circumstances may include, but are not limited to, traffic congestion, adverse weather conditions, vehicle breakdowns, road closures, government restrictions, technical failures, communication network interruptions, system errors, force majeure events, or the Customer’s failure to follow booking instructions or cooperate with the assigned driver.

General Terms

All calls to our customer support may be recorded for quality assurance and training purposes. Vehicles operated through City Call Taxi may use GPS tracking to enhance passenger safety and service efficiency. City Call Taxi reserves the right to modify, cancel, or refuse any booking without prior notice if required due to operational, safety, or unavoidable circumstances.

Customers are responsible for their personal belongings during the journey. While we will make reasonable efforts to help recover lost items, City Call Taxi is not liable for any loss or damage. Any complaints or reports regarding lost items must be submitted within 24 hours of the trip. All content, designs, logos, images, and other materials on this website are the property of City Call Taxi or its licensors and may not be copied, reproduced, or used without prior written permission. Unauthorized use of this website may result in legal action.

Privacy & Security:

City Call Taxi collects and uses customer information, including contact and location details, only to provide, improve, and support our taxi booking services. We may send booking updates, service notifications, promotional offers, and marketing communications through SMS, email, or phone calls. Customer information may be disclosed only when required by law, regulatory authorities, or trusted service partners involved in providing our services.

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City Call Taxi

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Terms and conditions

The duties of City Call Taxi comprise:

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